The problem nobody designed for
Care is continuous. Paperwork is amnesia.
You already know the ritual: clipboard in the lobby, same allergy story again, photo of a vaccine card fishing through texts, a sitter guessing at doses because the vet file never left the clinic. Pets don't get one specialist for life — they get a relay race of vets, walkers, groomers, trainers, and emergency rooms. The animal stays the same. The context keeps getting lost.
